Frequently Asked Questions

Our service stands out because we deliver grill tanks directly to your home, and we have a user-friendly website and app that makes ordering quick and easy. Once you've registered with us, you can order with just a few clicks!

Absolutely! You can call 818-MY-TANKS (818-698-2657) to place an order over the phone. If someone doesn't answer when you call, simply leave a voicemail with your name, address and the tanks you need - we'll call you back. You can also order online.

If you're having trouble ordering online, please do not hesitate to call us at 818-MY-TANKS (818-698-2657) to place an order over the phone! You can also visit our Contact page.

This is usually because the user typed their full address (street, state, zip code) in the "address" bar. The address bar should just have your street address and number only, i.e. 123 Main st.

Yes! We offer Monthly Subscriptions with discounts on orders, Recurring Delivery for automatic deliveries on a schedule, and Package Deals for prepaid exchanges at discounted rates. See our Subscriptions & Package Deals page, or enter your ZIP code to select your area and view available offers.

Free standard delivery is available on regularly scheduled delivery days when your order meets the qualifying amount for your ZIP code. Smaller orders may include a delivery charge. Enter your ZIP code to see the qualifying amount and delivery options for your area.

Off-Day Delivery lets you request delivery on a day we’re not normally scheduled in your area, when available. An additional delivery fee applies, and larger orders may qualify for a reduced fee. Enter your ZIP code to see if Off-Day Delivery is available for your area.

We recommend choosing an outdoor pickup location away from the street or curb. Select the matching drop-off option when ordering and add any helpful access instructions at checkout. Make sure our driver can reach the tank without entering your home or another enclosed building.

Enter your ZIP code and select your tanks to see available delivery dates. Regular delivery days vary by area, and Off-Day Delivery may provide additional options. We are closed on Sundays and federal holidays.

Same-day delivery depends on your location, delivery schedule, order time, and driver availability. Orders placed before 10 AM on a regular delivery day may qualify for standard same-day delivery. Check your ZIP code to see same-day and rush options available in your area.

Our 1 Hour Rush delivery is exactly what it sounds like. When you select this option, we guarantee that your order will be delivered within one hour!

We recommend putting your tank out the night before your scheduled delivery. Otherwise, have it outside by 8 AM. Leave it in your selected pickup location and keep it accessible until 8 PM or until your delivery is completed. We cannot provide a specific arrival time or delivery window.

No, you don't. Just leave the tank(s) where you selected in your delivery option and our driver will handle the rest! We are unable to provide specific delivery time windows, so it's important that you choose a location where our driver can access the tank.

To provide fast, low-cost service, we do not schedule appointments or delivery windows.

Contact us as soon as possible so we can review your delivery and confirm whether it can be rescheduled. Fees may apply once your order has been prepared, loaded, assigned to a route, or dispatched, including if our driver arrives and cannot access your tanks. If a "rush" order is placed and the tanks are inaccessible, the "rush" portion of the order is non-refundable.

We make every effort to work around your business hours, but we recommend that businesses either have a lockbox available or leave the tank(s) in a secure, accessible location to ensure delivery can be completed efficiently.

Please make sure the area where your tank is located is accessible on delivery day. If there's a gate, leave it unlocked. If you have pets, please secure them so our driver can safely access the area.

Unfortunately, that is a delivery situation which we cannot accommodate. Our drivers are not allowed to enter a customer's home and we cannot leave a tank indoors.

Call or text us as soon as possible so we can review your order. The tanks you leave out must match the size and quantity of exchanges ordered. If we can only complete part of your order, we may exchange the matching tanks and refund the remaining portion, minus any applicable failed-delivery fees.

Yes. Connection service is a $3 option available for gas grills, outdoor heaters, fire tables, patio appliances, and other propane appliances where it's safe and accessible.

Our driver disconnects your old tank and connects the filled tank to your grill, heater, or other compatible outdoor propane appliance. Select the connection option when ordering. Your tank and appliance must be safely accessible. We leave the tank valve closed once connected.

Connection service is a $3 option that must be selected during the drop-off location step when ordering. If it wasn’t selected, our driver will exchange your tank and leave the filled replacement in your chosen location. Connection service also requires safe access and a compatible connection; if there isn't one, the tank will not be connected.

After connecting the tank to your appliance, we keep the valve closed for safety. Simply open the valve when you're ready to use your appliance.

No. In this case, you can just select the free option that most closely fits your situation and leave a delivery note in checkout telling us how to access the tank(s).

We accept all major credit and debit cards, PayPal, and Apple Pay. Cash App and Venmo are also available for orders placed over the phone. We do not accept cash. See our Terms & Conditions for payment details.

Pay securely online during checkout. For card payments over the phone, we enter your payment details directly into our payment processor. Payment and billing terms are also covered in our Terms & Conditions.

Our service area is divided into delivery zones. Tank prices, delivery schedules, and fees vary based on location, distance, and routing. Enter your ZIP code to see the tank prices, available delivery days, and fees for your area.

No hidden fees. The price you see when you check out is what you pay. Delivery fees are clearly shown before you confirm your order.

Orders canceled before the tanks have been prepared, loaded, or assigned to a delivery route qualify for a full refund. After that, cancellation fees may apply. Completed deliveries are nonrefundable. For full details, please review our Terms & Conditions.

If an exchange cannot be completed because of missing tanks, incorrect order details, or inaccessible property, a failed-delivery fee is deducted from the refund. The partial refund is to cover the expense of the attempted delivery. See our Terms & Conditions for more details on refunds and fees.

Inside the tank, propane is stored as a liquid under pressure, with propane vapor above it. As your appliance uses the vapor, some of the liquid evaporates into gas to replace it.

Propane vapor is heavier than air. If released, it can settle and collect in low-lying or poorly ventilated areas, including drains, pits, and basements. Air movement helps disperse it, but enclosed spaces can allow gas to accumulate. Propane is naturally odorless, so a distinctive odor is added to help detect leaks. Tanks should be stored upright and outdoors, away from heat and ignition sources.

This is usually caused by excess pressure in the tank. However, it could also be that the connector isn't seated correctly, or there may be a problem with the hose, regulator, or tank valve. Turn the tank valve off and contact us. We’ll help identify the issue and arrange a replacement if needed.

Excess gas is escaping from the "Safety Relief Valve" to relieve pressure, although a faulty valve can also leak - This happens when the gas in the tank is expanding beyond the tanks safe capacity. This will only stop when enough gas has escaped, or the bleeder valve is opened to release the pressure. If a tank is doing this, please keep the tank in a safe area from anything that could ignite the gas and contact us to replace the tank.

We strongly advise against opening the bleeder valve yourself. Improperly releasing propane can be extremely dangerous. The liquid propane that comes out can cause severe freeze burns, and the propane vapor is highly flammable. If you believe your tank has excessive pressure or is malfunctioning, please contact us.

Although we strongly discourage opening the bleeder valve yourself, please be aware of the following safety precautions and hazards: 1. Avoid ignition sources. Propane is extremely flammable. Keep away from open flames, sparks, electrical equipment, and anything that could ignite escaping gas. 2. Stay away from buildings. Escaping propane can enter buildings through doors, windows, vents, and other openings. 3. Never touch escaping propane. Liquid propane and rapidly escaping vapor can cause severe freeze burns to your skin and eyes. 4. Be aware of low-lying areas. Propane vapor is heavier than air and can accumulate near the ground, in drains, basements, and other low areas, creating an invisible fire or explosion hazard. 5. Never attempt to repair or modify the valve. Damaged, leaking, or malfunctioning valves should only be handled by qualified propane professionals.